About us
We are PUKAMODA, a small but motivated online fashion store.
We believe passionately in great bargains and excellent service, which is why we commit ourselves to giving you the best of both.
If you’re looking for something new, you’re in the right place. We always keep an eye on the latest trends and put our customers’ wishes first.
We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
Sincerely,
Pukamoda team
Carpisa is an Italian manufacturer and retailer of luggage, 
handbags, wallets and accessories, with over 600 stores in Italy and abroad. Carpisa within a few years from its birth becomes a leader in the bag, luggage and fashion accessory sector.
The brand symbol is a small turtle which has always distinguished it.
The collections, large and rich in ideas, created with Italian design, present an excellent value for money combination. They are aimed mainly at women between 20/45 years old, particularly attentive to new trends, but also at men, who are influenced by the most varied requirements. The strong points of the Carpisa collections are the number of products offered and the selection in each category.
Z-kids (Zgeneration) is Kidiliz Group’s historic brand. Founded in 1983, the Zannier Group launched the brand Z with its famous slogan «For children from A to Z».
Back then, Z was the first French retain chain for children; it was located in the city center. From its inception, Z set out to create a vision of fashion for children. More than ever, the adventure further continues as a family with a close relationship amongst parents, children and Z. We dress them up during the happiest day of their lives, we support their crazy birthday laughters, the crises created due to «I don’t want to dress», the desires to be well-groomed during breaks and recesses, the refusal to put on a sweater in winter, their holidaying in cool shorts…
Welcome to the planet Z!
Shipping and delivery information
Our fashion items shall be shipped to the customer within 48 hours from confirmation of order. Orders shall be packed for shipment prior to delivery to the customer. The following Shipping Rates will apply:
1. Cairo (all areas) – 60 EGP
2. Other Egyptian Governorates – (shipping fees will be provided upon request).
A delivery notice via email will be sent to the customer to confirm the status of delivery of his/her order. All orders shall be subject to the Return and Refund Policy stated in the tab below. All orders will be delivered via courier within 3-4 working days from confirmation of order. We do not ship or deliver orders on Fridays and/or public holidays.
Return and refund policy
Thanks for purchasing our products at Pukamoda .
If you are not satisfied with the purchased product:
- When returning the purchased items, they must be in the same condition as when they were purchased, with the original packing, with original TAG and with our invoice. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- The following items cannot be returned: underwear, lingerie and swimwear.
- If you wish to return an item you bought and request for item full refunds you can within 7 days from the receiving date. After the deadline, no refund shall be accepted.
- No refunds without the original receipt. Also shipping charges cannot be refunded.
- We do not accept returned items that were sent back by you directly without checking with us first.
- Cash on Delivery purchases are refunded as virtual money to the customer’s Pukamoda account. Virtual money may be used for the next order.
- If you want to exchange an item for another one please contact us on info@pukamoda.com and a shipping fee applies.
- In case of receiving a physically damaged product(s) from the courier, the incident should be reported within 2 days starting from the delivery date ( including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.
- If there is a manufacturing defect or item has been lost or damaged please contact us on info@pukamoda.com.
Privacy Policy
This privacy policy (“policy”) will help you understand how Pukamoda (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use Pukamoda website.
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
Why We Collect Your Data
We are collecting your data for several reasons:
- To better understand your needs.
- To improve our services and products.
- To send you promotional emails containing the information we think you will find interesting.
- To contact you to fill out surveys and participate in other types of market research.
- To customize our website according to your online behavior and personal preferences.
Safeguarding and Securing the Data
Pukamoda is committed to securing your data and keeping it confidential. Pukamoda has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number.
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Can you deactivate your account?
Once you have made an account, you will not be able to deactivate it. However, according to our privacy policy, any personal information you provide us is confidential.
Accounts
In order to procure some of the Services and facilities on this Site you will need to create an Account, which will contain certain personal details. By continuing to use this Site you represent and warrant that:
- All information you submit is accurate and truthful; and
- You will keep this information accurate and up-to-date.
- Your creation of an Account is further affirmation of your representation and warranty.
It is recommended that you do not share your Account details, particularly your username and password. Pukamoda accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your Internet browser.
If you have reason to believe that your Account details have been obtained by another without consent, you should contact Pukamoda immediately to suspend your Account and cancel any unauthorized orders or payments that may be pending.
Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorized provision commences prior to your notifying us of the unauthorized nature of the order or payment, Pukamoda accepts no liability or responsibility and you should make contact with the third party service provider detailed in the Purchase Information.
Payment
Upon receiving your order, Pukamoda will send you an email confirming that we have received your order and that it is being processed. You are able to choose to pay cash upon delivery only.
Returns
Returns are free on Pukamoda. You may return an item within 7 days after receiving it. You will be refunded the full value of your purchase minus the shipping costs. Please refer to our return policy for details.
Insurance and Delivery
All orders made on Pukamoda are insured from the time of dispatch until they are delivered to your specified delivery address.
Pukamoda aims to deliver all orders within 3-7 working days (this may take a bit longer during sale periods) unless otherwise stated on the Site.
Because we care about your order, courier won’t be able to let you check the order while delivering it to you. You would have to receive your order from the courier and pay the required amount then you can request a return within 7 days and get a refund.
Privacy
Use of the Site is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference.
The Site places cookies onto your computer or device. By accepting these terms and conditions, you are giving consent to Pukamoda to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.
If you wish to opt-out of our placing cookies onto your computer or device, please adjust your Internet browser’s settings to restrict cookies as detailed in your Internet browser’s help menu. You may also wish to delete cookies, which have already been placed. For instructions on how to do this, please consult your Internet browser’s help menu.
Disclaimers
Whilst Pukamoda uses reasonable endeavors to ensure that the Site is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
Availability of the Site
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Yashry accepts no liability for any disruption or non-availability of the Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Pukamoda.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.
This policy wasn’t modified before.
Your Consent
By using our site, you consent to our privacy policy.
Welcome to Pukamoda. These are the terms and conditions governing your access to and use of the website pukamoda.com.
By accessing, browsing, and using our website or any of our applications through whatever platform and/or by placing your order, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
info@pukamoda.com
FAQ (Frequently Asked Questions)
Do you offer international shipping?
Unfortunately, we do not. We only ship inside Egypt.
Are your products original?
All of our products are 100% original.
How long will it take for my order to arrive?
Usually it takes 3-5 working days to be delivered.
Can I order something that is out of stock?
No, you cannot.
Can I pay via Credit Card on the website?
Unfortunately, Credit Card payment is not available on the website. We will try to add this option on the website in the future. You can use COD (cash on delivery) service at the moment.